Activity Summary
The Activity Summary section of both daily and monthly statements offers an overview of the transactions processed within the specified timeframe. This summary categorizes transactions according to their payment types.
The Direct Debit type indicates ACH transactions in the US and EFT transactions in Canada.
The Activity Summary also includes detailed information about all transactions processed during the specified period, organized into the following key columns:
- Sales
- Credits
- Rejects
- Resubmits
- Net Sales
Sales
The Sales column displays the total count and value of sales submitted for each payment type. These figures reflect the gross amounts submitted, without accounting for transactions that may have been declined or voided. Any declines or voids are detailed in the Rejects columns, which is explained below.
Credits
The credits column shows the total number and volume of credits or refunds submitted for each of the payment types during the period.
Rejects
The rejects column provides a comprehensive overview of the total number and volume of all transactions that were declined, voided, blacklisted, or encountered errors during the specified period. For a more detailed breakdown, these rejected transactions are further categorized in the Rejects Summary section of the statement.
- Declines: The total number and volume of sale attempts that were declined during the specified period are recorded here. For instance, in the Activity Summary screenshot example above, there were 1,333 attempted sales made using Visa cards. The Rejects column indicates that 198 of these attempts were rejected. A closer look at the Visa row in the Rejects Summary reveals that out of the 198 rejected attempts, 197 were declined and 1 was voided. This means that 1,135 transactions were successfully processed out of the 1,333 submitted, resulting in a total amount of $68,970.05 from an overall submission of $80,560.08.
- Voids: This column represents the total number of voided transactions for the period.
- Blacklists: Blacklisted transactions refer to Direct Debit transactions that are prevented from processing due to a prior issue with the same bank account. This may occur if a previous transaction was returned because the bank account has been closed, does not exist, or has been blocked. Read more here about what to do if you have blacklisted transactions.
- Errors: This column displays the number and volume of transactions that could not be processed due to errors. Such occurrences should be infrequent. If you do see any values in this column, please reach out to our support team for assistance in identifying and resolving the issue.
Resubmits
If you utilize our recurring billing engine, we can automatically attempt to retry any transactions that were declined in prior processing periods due to reasons such as insufficient funds or exceeding the daily credit limit. If the retry feature is enabled on your account you will see all the transactions that were successfully resubmitted in this column.
Net Sales
This column indicates the total net amount processed for each payment type during the specified period. It can be calculated using the formula: Net Sales = Sales - Credits - Rejects + Resubmits. Additionally, the overall Net Sales figure is reflected in the Activity Total at the top of the statement within the Statement Summary Section.