---
title: Zift Merchant Console | Knowledge Base
description: Information about how to navigate the Zift console, manage transactions, refunds, customers, create plans, subscriptions and more.
---

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[Submit A Support Ticket](https://learn.zift.io/kb-tickets/new) [Customer portal](https://learn.zift.io/tickets-view)

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- [Submit A Support Ticket](https://learn.zift.io/kb-tickets/new)
- [Customer portal](https://learn.zift.io/tickets-view)
- [Back to zift.io](https://zift.io/)

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1. [Knowledge Base](https://learn.zift.io/)
2. [Zift Merchant Console](https://learn.zift.io/zift-merchant-console)

# Zift Merchant Console

 Information about how to navigate the Zift console, manage transactions, refunds, customers, create plans, subscriptions and more.

- [How To Reset Your Password](https://learn.zift.io/how-to-reset-your-password)
- [How to download Monthly Statements from the Merchant Console](https://learn.zift.io/download-monthly-statements)
- [How To Process A Transaction](https://learn.zift.io/how-to-process-a-transaction)
- [How To Void A Transaction](https://learn.zift.io/how-to-void-a-transaction)
- [How to Reprocess Transactions in the Merchant Portal](https://learn.zift.io/reprocess-transaction)
- [Managing Users](https://learn.zift.io/managing-users)
- [Downloading A Transaction Report](https://learn.zift.io/downloading-a-transaction-report)
- [View ACH Return Details](https://learn.zift.io/view-ach-return-details)
- [How to refund a transaction](https://learn.zift.io/how-to-refund-a-transaction-via-portal)
- [Payment Requests (Invoicing) from the Merchant Console](https://learn.zift.io/invoicing-from-the-merchant-console)

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## Customers and Subscriptions

- [Adding Customers](https://learn.zift.io/adding-customers)
- [Creating Plans](https://learn.zift.io/creating-plans)
- [Managing Subscriptions](https://learn.zift.io/managing-subscriptions)
- [Editing Payment Options](https://learn.zift.io/editing-payment-options)
- [Modifying Billing Activity (Customer Record)](https://learn.zift.io/modifying-billing-activity)
- [Searching for a Customer](https://learn.zift.io/searching-for-a-customer)

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- [Transaction Management](https://learn.zift.io/transaction-management)
- [Zift Merchant Console](https://learn.zift.io/zift-merchant-console#main-content)

    - [Customers and Subscriptions](https://learn.zift.io/zift-merchant-console#customers-and-subscriptions)
- [Merchant Resources](https://learn.zift.io/merchant-resources)
- [PCI Compliance](https://learn.zift.io/pci-compliance)
- [eConnections](https://learn.zift.io/econnections)
- [Terminals](https://learn.zift.io/terminals#main-content)

    - [Cloud Mode](https://learn.zift.io/terminals#cloud-mode)
- [Best Practices](https://learn.zift.io/best-practices)
- [Credit Card and ACH Data Transfers](https://learn.zift.io/credit-card-and-ach-data-transfers)
- [Fraud Prevention](https://learn.zift.io/fraud-prevention#main-content)

    - [Credit Card Testing](https://learn.zift.io/fraud-prevention#credit-card-testing)

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