View ACH Return Details

1. Select the 'Transaction' option on the navigation bar to the left.
   
   
   
   
   
2. Click the 'Filter Transactions' toggle.
   
3. After clicking, you will see 'Date' and 'Amount' filters on the left. Fill these out if you are looking for a specific set of transactions.
   
   
4. To find all returns, click on 'Add Filters' on the right hand side, then click 'Transaction Type'
   
5. You'll be shown a new filter that will contain a drop-down menu when you click it. For ACH Returns, you'll select 'return' from the list of transaction types. 
   
   
6. After selecting return, click on 'Apply Filters' on the right hand side to filter your transactions by return. 
7. Find and click the return you would like to see details for.
   
   

You can see the response section here, and clicking on it will show information that will help explain what caused the return. In this transaction, the return was issued an R04 response code, which means the account number was invalid. 

Here are some other common issues and suggestions that may help to prevent future ACH Returns:

• Insufficient Funds
  
  • Your customers bank account must have sufficient funds to be able to debit the account.
• Correct Bank Account Number
  
  • The receiving bank will return an ACH transaction for an unknown or
    incorrect bank account number.
• Customer Advises not Authorized/Stop Payment
  
  • You will want to communicate with your customer what will appear on their
    bank account statement. You will also want to insure all services/products
    are rendered in a timely manner.