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How to Reprocess Transactions in the Merchant Portal

This article outlines how to reprocess a previous transaction, while allowing you to change the amount of the transaction if desired.

Transaction Summary

To begin, click 'Transactions' on the left-hand side menu bar. 

 

Finding the transaction to reprocess

After finding the transaction you wish to reprocess, you will click the three dots as shown below, then click 'Reprocess', then 'sale'. 

trans-details-vert-elips

trans-details-reprocessing-2

 

Sale Form

You will now be shown a form similar to a new sale, however the card data, amount, and name will be pre-filled. You may adjust the amount if needed. Fill in any additional details or address information if desired.  Click 'Process' to process the transaction. 

trans-details-reprocessing-form