This article summarizes how to refund a transaction within the Zift Merchant Portal
To begin, click the 'Transactions' tab at the left hand side of the screen.
This screen will show you all recent transactions that have been processed. Find the transaction you would like to refund, and click the 3 dots on the right hand side of the transaction, as shown below.
From here, you will see the 'Issue Refund'. After clicking on 'Issue Refund' you will see two options, 'full' and 'partial'.
Selecting 'partial' will show you this menu:
You can enter the amount you wish to refund, and then click 'Process' for the refund to be issued.
If you click 'full' refund, then there will be a confirmation screen asking you to confirm the refund.
After clicking 'OK', you will see a confirmation that the refund has posted.
You will then be able to view the refund in your transaction history page. This confirms the refund has been issued.
** If needed, you may issue a void to the refund to cancel the refund from going through if the window to issue a void has not yet closed for the day.